1. Scope and legal framework

This Privacy Policy applies to panda.om and to the communication channels we use to provide our services. We process personal data in accordance with applicable laws in the Sultanate of Oman, including the Personal Data Protection Law issued under Royal Decree No. 6/2022 and its Executive Regulation issued under Ministerial Decision No. 34/2024.

2. Information we may collect

We may collect information you provide directly, including your name, phone number, email address, organisation name and details of the platform or service for which you request support. Our hosting infrastructure may also record basic technical information — such as your IP address, browser type and time of visit — for security, service operation and technical troubleshooting.

3. How we use your data

• To respond to enquiries and service requests.
• To deliver and manage the services agreed with you.
• To communicate about requests, invoices and operational updates.
• To protect the website, prevent misuse and diagnose technical issues.
• To improve the website and the overall service experience.

4. Consent and marketing

We will not use your contact details for direct marketing unless there is an appropriate lawful basis, including consent where required. You can opt out of marketing communications at any time. We do not sell your personal data to advertisers.

5. Sharing personal data

We may share only the information reasonably necessary with service providers that help us operate the website or deliver an agreed service, such as hosting, communications or payment providers. We may also disclose information where required by law, by a court order or by a competent authority.

6. Your rights

Subject to applicable law, you may have the right to request access to, correction of or deletion of your personal data; to withdraw consent where processing relies on consent; and to object to or raise a complaint about the way your data is processed. To exercise any applicable right, contact us using the details below.

7. Security and retention

We use reasonable technical and organisational measures to protect personal data against unauthorised access, use, alteration or disclosure. We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, or to meet legal, accounting and dispute-resolution obligations.

8. International transfers and third-party services

Some technology providers we use may process data outside Oman. Where rules governing cross-border transfers apply, we handle such transfers in accordance with applicable legal requirements. Third-party websites and services are governed by their own privacy policies.

9. Cookies

The website may use cookies that are necessary for core functionality. Analytics tools may be introduced in the future, subject to appropriate configuration and applicable legal requirements. You can manage cookies through your browser settings.

10. Privacy enquiries

For questions or requests relating to your personal data, email admin@panda.om or call 95117878.