1. Scope of services

Panda provides support services for digital platforms and e-commerce stores within the scope of its registered business activities. The scope, deliverables, estimated timeline and any project-specific requirements will be set out in the relevant proposal, correspondence, quotation or invoice.

2. Acceptance of an order

Once the scope of work has been presented, payment or authorisation to begin work constitutes acceptance of the terms that apply to that order together with these general Terms & Conditions. If a written project-specific term conflicts with these Terms, the project-specific term will prevail for that order to the extent of the conflict.

3. Pricing and payment

Prices and fees will be communicated before work begins, wherever practicable. Some services may require an advance payment or payment of third-party charges. The client is responsible for any applicable taxes or legally required charges unless the relevant proposal states otherwise.

4. Timelines and delivery

Estimated timelines depend on receiving the required information, access and approvals from the client on time, as well as the availability of relevant third-party services. Missing information, delayed approvals or third-party outages may affect the expected delivery date.

5. Client responsibilities

• Provide accurate and up-to-date information.
• Ensure you hold the rights and permissions required for any content, accounts or systems you ask us to access.
• Do not request services for unlawful activities or in a way that infringes third-party rights.
• Keep login credentials secure and revoke any temporary access once it is no longer required.

6. Intellectual property

You retain ownership of your own content, data and materials. Any general tools, templates, methods or pre-existing know-how owned by Panda or a third party remain the property of their respective owners unless otherwise agreed in writing.

7. Third-party services

Your platform may rely on external services such as hosting, payment gateways, messaging or analytics providers. These services are governed by their providers’ own terms and may change or become unavailable for reasons outside Panda’s control. We will nevertheless apply reasonable professional care to any integration or support work we carry out.

8. Cancellation and refunds

Our published Refund & Cancellation Policy applies, including the 14-day cancellation and refund window offered as part of Panda’s commercial policy. Nothing in that policy limits any mandatory consumer rights available under applicable law.

9. Acceptable use

You must not misuse, attack or disrupt the website; carry out unauthorised automated scraping or scanning; or use the website or its content in a way that infringes rights or breaches applicable law.

10. Liability

Panda provides support services with reasonable professional care and within the agreed scope of work. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, or any mandatory consumer right. Subject to that, the nature of the service, any proven direct loss and the terms of the relevant agreement will be taken into account when assessing a claim.

11. Force majeure

Neither party will be responsible for delays caused by events reasonably beyond its control, provided that the affected party communicates the situation and takes reasonable steps to minimise the impact where possible.

12. Governing law and dispute resolution

These Terms are governed by the laws of the Sultanate of Oman. We will first seek to resolve any complaint or dispute through direct communication. This does not affect either party’s right to pursue the matter before the competent authorities or courts in accordance with applicable law.

13. Contact

If you have any questions about these Terms, email admin@panda.om or call 95117878.